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Terms of Service

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Terms of Service

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General terms and conditions of Heidelberger Schloss Restaurants & Events GmbH & Co. KG and M. SCHARFF’S Gastronomie GmbH, represented by the managing director Martin Scharff, Schlosshof 1, 69117 Heidelberg * hereinafter referred to as the restaurant *

[/et_pb_text][et_pb_text _builder_version=”4.6.6″ _module_preset=”default” text_orientation=”justified”]§ I. Applicability for contracts with Heidelberger Schloss Restaurants & Events GmbH & Co. KG
1. These general terms and conditions apply to contracts for hospitality for private guests (PART A) as well as the rental of banquet and event rooms for holding events to private and business customers (PART B) as well as for all other related gastronomic, organizational and other services of the restaurant, including deliveries for external events.
2. Business terms and conditions of business customers only apply if this has been expressly agreed in advance in writing between the parties. [/et_pb_text][et_pb_text _builder_version=”4.6.6″ _module_preset=”default” text_orientation=”justified”]

§ II. Conclusion of the contract, inclusion of the general terms and conditions in the contract

1. The contract is concluded when the restaurant accepts the customer’s application.

2. The application (order, reservation) can be made in writing (including fax), by telephone or online. The restaurant gives the customer the opportunity to take note of the general terms and conditions by posting them in the restaurant, in writing or by clicking on a link on the restaurant’s website:

https://www.heidelberger-schloss-gastronomie.de/schlossgastronomie/infothek/agb/

3. An effective written application (order, reservation) always requires confirmation from the customer that he has read and accepted the general terms and conditions of the restaurant; this is done by means of a written declaration by the customer or by confirming applications submitted online.

4. The restaurant is liable for its obligations under the contract with the diligence of a prudent businessman. The restaurant is liable for damage to the customer resulting from an intentional or grossly negligent breach of duty. The statute of limitations for liability claims by the customer against the restaurant is based on the statutory provisions.

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§ lll. Services, prices, payment, offsetting

1. The restaurant undertakes to provide the services ordered by the customer and promised by the restaurant.

2. The customer is obliged to pay for the services of the restaurant mentioned in 1. at the agreed prices, or alternatively at the usual prices of the restaurant. Before placing the order, the customer has the opportunity to view the restaurant’s prices by posting, written price information or online price information.

3. The communicated and agreed prices include the applicable statutory value added tax.

4. Invoices from the restaurant without a due date are payable within 10 working days of receipt of the invoice without deduction. In the event of default in payment, the restaurant is entitled to charge the statutory default interest.

5. The restaurant is entitled to request a reasonable advance payment before holding a banquet or conference event. The amount of the advance payment and the due date are agreed in writing in the contract.

6. The customer can only offset or reduce an undisputed or legally binding claim against a claim by the restaurant.

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§ IV. Withdrawal by the customer (cancellation)

1. The customer can cancel his order or his order. Depending on the time of the cancellation, he will carry the under a) and b) listed cancellation costs.

a) PRIVATE GUESTS

// Themed brunch and holiday brunch:

Cancellation up to 5 working days before the date of the event: free of charge

Cancellation on the 4th working day before the event date: 40% of the event price

Cancellation on the 3rd working day before the event date: 60% of the event price

Cancellation on the 2nd working day before the date of the event: 80% of the event price

Cancellation on the last working day before the event or on the date itself:
100% of the event price

// Sunday brunch:

Cancellation up to 5 working days before the date of the event: free of charge

Cancellation on the 4th working day before the event date: 40% of the event price

Cancellation on the 3rd working day before the date of the event: 50% of the event price

Cancellation on the 2nd working day before the event date: 75% of the event price

Cancellation on the last working day before the event or on the date itself:
100% of the event price

// Restaurant cancellation for a fixed menu ordered from two people:

Cancellation on the 6th working day before the entertainment: free of charge

Cancellation on the 5th working day before the entertainment: 20% of the entertainment price

Cancellation on the 4th working day before the entertainment: 40% of the entertainment price

Cancellation on the 3rd working day before the entertainment: 60% of the entertainment price

Cancellation on the 2nd working day before the entertainment: 80% of the entertainment price

Cancellation on the last working day before the entertainment or on the day itself:
100% of the entertainment price

// Cancellation of other HDSRE events

Tickets that have already been paid for will not be refunded. It can be converted into a general voucher.

// Cancellation of weddings and other private events

1. If the customer withdraws from the date of the event between the 12th and 8th week, the restaurant is entitled to charge 40% of the lost food sales in addition to the agreed rental price; In the event of a later withdrawal, the invoice amount increases to 70% of the agreed meal sales.

2. The calculation of the food sales is based on the formula agreed menu price x number of participants.

3. If no price has yet been agreed for the menu, the cheapest 3-course menu of the current event offer will be taken as the basis.

4. If an event flat rate per participant was agreed, the restaurant is entitled to charge 60% of the event flat rate x the agreed number of participants in the event of a cancellation between the 8th and 4th week before the date of the event and 80% in the event of a later cancellation.

5. The deduction of saved expenses is taken into account in the above calculation mode.

6. For the gourmet restaurant “Scharffs Schlossweinstube” special cancellation conditions apply.

b) BUSINESS CUSTOMERS

Cancellation of ordered banquets or other events

2. The calculation of the food sales is based on the formula agreed menu price x number of participants

3. If no price has yet been agreed for the menu, the cheapest 3-course menu of the current event offer will be taken as the basis.

5. The deduction of saved expenses is in the above calculation mode

taken into account.

6. Special cancellation conditions apply to the gourmet restaurant “Scharffs Schlossweinstube”!

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§ V. Resignation of the restaurant

1. The restaurant is entitled to cancel the contract for an objectively justified reason, for example:

– if, in the event of force majeure or other circumstances for which the restaurant is not responsible, the fulfillment of the contract becomes impossible

– if events are booked with misleading or incorrect information about the customer or the purpose of the event

– if an advance payment according to III No. 5 of these terms and conditions is not paid or not paid on time

2. If the restaurant is justified in withdrawing from the contract, the customer has no claim to compensation.

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§ VI. Loss of or damage to items brought by the customer

Items brought by the customer are at the customer’s risk in the restaurant and the event rooms. The restaurant assumes no liability for loss or damage.

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§ VII. Liability of the business customer for damage

If the customer is a business customer, he is liable for all damage to the building or inventory caused by event participants.

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§ IX. Final provisions

1. Changes or additions to the contract, the acceptance of the contract or these terms and conditions must be made in writing.

2. The place of performance is the seat of the restaurant.

3. Should individual provisions of these general terms and conditions be or become ineffective, this shall not affect the validity of the other provisions. The statutory provisions apply as a substitute.

You can download our terms and conditions here

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