Privacy

This privacy policy informs you about the nature, scope and purpose of the processing of personal data on this website in accordance with the General Data Protection Regulation (GDPR).

1. Controller

Heidelberger Schloss Restaurants & Events GmbH & Co. KG
Schlosshof 1, 69117 Heidelberg
Email: info@hdsre.de · Phone: +49 6221 8727 010

2. Access data & hosting

When you visit our website, the hosting provider automatically stores information in server log files (IP address, date and time, page accessed, browser type). The legal basis is our legitimate interest in the secure operation of the website (Art. 6 (1) (f) GDPR).

3. Cookies & consent

We use cookies and comparable technologies. Technically necessary cookies are required for operation. Cookies for statistics, marketing and external media are only set with your consent (Art. 6 (1) (a) GDPR). You can withdraw your consent at any time via the cookie settings in the footer.

• Essential – required for the website to function.
• Statistics – anonymised reach measurement.
• Marketing – relevant ads and content.
• External media – content from YouTube, Vimeo, Instagram or Google Maps.

4. Contact & enquiry forms

If you contact us via a form or by email, we process your details to handle your enquiry (Art. 6 (1) (b) and (f) GDPR). The data is deleted once it is no longer required.

5. Newsletter (Brevo)

We use the Brevo service to send our newsletter. Registration takes place via a double opt-in procedure on the basis of your consent (Art. 6 (1) (a) GDPR). You can unsubscribe at any time via the unsubscribe link.

6. Ticketing & bookings

For ticket sales and reservations, you will be redirected to our ticketing partner. The respective privacy policy of the provider applies there.

7. External media & maps

Embedded content (e.g. videos, social media posts, maps) is only loaded after your consent. Data may be transferred to the respective providers in the process.

8. Your rights

You have the right to information, rectification, erasure, restriction of processing, data portability and objection. You also have the right to lodge a complaint with a data protection supervisory authority.